FAQ

Frequently asked questions

Can’t find your question? Call us — we will look into your case.

What does a “turnkey car from the USA” mean?+

We take the car through every stage of import — from the bid at the auction to the handover to you in Kyiv, customs-cleared and ready for registration. The price includes the lot itself, the auction fee, delivery within the USA, ocean shipping, customs clearance, certification and customs formalities. We broke down each component separately in the article “How much a turnkey car from the USA costs”.

Read the article →

Do you bring cars from America or from Europe too?+

We mainly bring cars from America: Copart, Manheim, IAA and Impact Auto Auctions, and the whole route is built around this direction — bidding, delivery, customs clearance, documents. We also bring cars from Europe, on request. Tell us which car you are looking for and your budget — we will calculate both options and tell you where it is more cost-effective to bring it from right now.

How turnkey import works →

Which auctions do you bring cars from?+

From Copart, Manheim, IAA and Impact Auto Auctions. Copart, IAA and Impact are insurance auctions, where lots are listed by insurance companies; Impact is a Canadian auction with the same owner as IAA. Manheim is a dealer auction, with cars coming off leases and trade-ins. Only a licensed participant can buy there directly — that is why we place the bid.

Bidding at auction through us →

What does customs clearance consist of?+

Of three payments in a set order: import duty, excise tax and VAT. The rates are set by law and are the same for all importers. You can estimate the amount for a specific car with our calculator — it uses the same formula as the customs office.

Calculate customs clearance →

How much does customs clearance of an electric car cost?+

The import duty for an electric car is 0%, but on January 1, 2026 the VAT exemption was canceled, so it pays the full 20%. The excise tax is calculated from the battery capacity, not the engine size, and does not depend on the age of the car. The calculator takes this into account separately.

What makes up the payment →

Why can the customs calculation differ from the calculator?+

The customs value does not always equal the lot price: customs has the right to value the car using its own data if it considers the declared value too low. The calculator gives a preliminary estimate from the amount you entered — the manager confirms the exact figure after assessing the specific lot.

Contact a manager →

How long does a car from the USA take to arrive?+

Honestly, no one can name an exact date: the timeline depends on document readiness (title), ship schedules and the queue at customs. The most common cause of delay is a late title, not the journey itself. The stages and what really moves the date are described in the article on delivery.

Delivery stages →

How can I understand the condition of a car at auction before buying?+

From the lot description: damage type, title type, the Run and Drive and Keys marks, odometer status (TMU or Exempt). Each of them means a specific thing, and some are a reason to pass on the lot. We covered all of them in a separate article and check every lot before the bid.

How to read a lot description →

Can I inspect the car before buying?+

Cars that are already at our yard in Kyiv can be inspected and test-driven before you sign the contract. For cars to order, we show photos and videos from the auction and the lot check result before we place a bid.

Cars at our yard in Kyiv →

Do you sell only cars to order?+

No. Some cars are already at our yard in Kyiv — customs-cleared, with documents, ready for sale. If the option you need is not in stock, we will find it at a US auction for your budget and trim.

Order turnkey import →

What about the documents after customs clearance?+

You receive them together with the car. We assist with customs clearance and certification and prepare the documents for import. This is what the word “turnkey” means: you pick up a car that is ready for registration, not a pack of papers to process. The registration actions themselves are performed by government authorities.

Delivery and customs clearance stages →

Can’t find your question?

Write or call us — we will look into your case and calculate the turnkey cost for a specific car.

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